Jean Oxley Public Service Center

Planning for Better Service

From the beginning, the project focused on improving both function and the public experience. First, Emergent conducted detailed studies of traffic flow, customer service patterns, and departmental adjacencies. These evaluations revealed opportunities to simplify navigation and strengthen collaboration.

Instead of restoring the building to its former layout, the team pursued a comprehensive reorganization. As a result, departments were strategically aligned to support shared workflows. This approach reduced confusion, shortened travel distances, and improved day-to-day efficiency.

Design Approach

Next, the renovation and addition emphasized clarity, accessibility, and ease of use. Public-facing services were grouped to improve wayfinding and reduce wait times. At the same time, staff areas were redesigned to support efficient operations behind the scenes.

At the heart of the building, a welcoming central lobby now anchors the facility. This space helps orient visitors and guides them to county departments through clear visual cues and intuitive circulation. In addition, upgraded building systems improved safety, resilience, and long-term performance.

The project also included a significant building addition. This expansion increased capacity while modernizing the facility to meet current standards. As a result, the Public Service Center can continue serving Linn County well into the future.

A Resilient Civic Resource

Today, the Jean Oxley Public Service Center stands as a model for post-disaster recovery and thoughtful civic investment. By centralizing services, the facility improves customer service and strengthens interdepartmental collaboration.

Most importantly, the project reflects Linn County’s commitment to resilience, accessibility, and responsive public service. Through careful planning and intentional design, the building now supports both operational needs and the people it serves.